New Jersey - Eastern Pennsylvania - Delaware HERC

Job Description:

• Provides technical support to the University community and ensures the majority of issues are resolved and more complex issues are directed elsewhere.
• Develops, tests and maintains a complex set of troubleshooting techniques to assist with numerous technology related issues.
• Analyzes, documents and ensures all security risks are handled properly within the University security policies and procedures.
• Provides support to students within the e-learning system. Ensures students can navigate, submit, view and complete all course content, including videos, assignments and presentations.
• Instructs end-users on department and University policies governing computer usage and data security. Suggests policy modifications based on feedback from students, faculty and staff.
• Responsible for communication to the campus community via email, text and blog regarding updates, upgrades and both scheduled and unscheduled outages.
• Develops, implements and creates training documentation governing help desk activities, policies and procedures.
• Participates in information technology projects and committees.
• Responsible for reporting telecommunication issues. Serves as first line for all user-related phone calls.

Short Job Description:

• Some college coursework from an accredited institution.
• One year's relevant experience.
• Strong interpersonal, written and verbal communication skills.

Job Ref: S1601P

Job Reply URL: 5367

About Western Michigan University

One of the top-100 public universities in the United States, Western Michigan University is committed to being learner centered, discovery driven and globally engaged. Founded in 1903, what was once Western Michigan College became Michigan's fourth public university in 1957. Since then, WMU has undergone dramatic growth in size and stature. Today, the University offers more than 240 academic programs to students pursuing degrees through the doctoral level. More than 20 percent of its 25,000 students are enrolled in graduate course work, studying in disciplines ranging from atomic physics and graph theory to medieval literature and blind rehabilitation. Of 101 graduate offerings available, 30 lead to a doctoral degree.

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