New Jersey - Eastern Pennsylvania - Delaware HERC

Position Summary:

1. Undergraduate and graduate room assignment administration and office operations
2. Special housing accommodations
3. Lottery and room selection
4. Residential program assignment coordination

• Handles management of the full time staff responsible for executing assignment processes, including three (3) Coordinator of Assignments and two (2) Administrative Assistants.
• Supports the Director of Residence Life in their responsibility to implement major room assignment processes with staff and works to resolve issues and problems and maintains accurate records of housing assignments.
• Works with campus residence life offices and other central administration units to collaborate and resolve escalated student housing matters.
• Manages the communication center of the department to include monitoring of the main departmental email accounts and main phone lines, serving as a point person for the department to resolve questions and public inquiries received through any additional means of communication.
• Trains and develops the assignments team in areas of related content and ensure a premiere service operation.
• Supervises departmental databases.
• Handles support and assignment of students with disabilities, medical concerns, coordination of the special accommodations request process, the incoming and continuing student special housing medical assignment process, and the coordination with University partners who are involved in accommodating students in residence.
• Works in concert with the Office of Disability Services and the Residence Life student support areas for all approved service and assistance animal requests.
• Assists the Director of Residence Life in serving the needs of special populations (students with Autism Spectrum Disorder, students in transition, non-traditional students) and serves as a consultant and advocate for their concerns to campus partners while responding to students and parents with concerns in a compassionate and timely manner.

Minimum Education and Experience:

• Bachelor's degree in a closely related field with and at least five (5) years working with housing management systems.

City: Piscataway

State: NJ

Equipment Utilized:

• Odyssey/Other housing management systems.
• Card Access systems.

Posting Number: 26ST0896

About Rutgers University

Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.

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