New Jersey - Eastern Pennsylvania - Delaware HERC

Reporting to the Senior Assistant Director in the Rowan Global Office of Advising and Student Information Services (OASIS), the Program and Student Services Advisor (PSSA) supports onboarding, advising, registration, and retention initiatives across undergraduate and/or graduate programs. The PSSA provides proactive, student-centered support and guidance for adult learners and actively participates in the recruitment, retention, and graduation efforts of the Division on behalf of his/her assigned population(s). Initial placement will be with the online degree completion advising team within OASIS and may include majors in Psychology, Health Studies, Entrepreneurship, Construction Management, Law and Justice Studies, and/or Liberal Studies.This is a hybrid position requiring some hours each week on one or more of the following campuses: Glassboro, Camden, Mt. Laurel, Sewell, and/or Vineland; the remaining hours may be worked on-campus or remotely.

Position Description

• Creates, analyzes, and extracts data from existing reports regarding student enrollment to identify and provide outreach to students.
• Assists with development and maintenance of workshops, manuals, and other resources to support students and faculty.
• Contributes to the design and delivery of training sessions for advising, admissions, and/or registrar staff.
• Maintains up-to-date knowledge of degree program requirements and employment trends in assigned program(s).
• Provides relevant front-line academic advising and registration assistance; refers students to the appropriate academic departments and/or University student support resources such as tutoring, testing, counseling, financial aid, etc., as needed.
• Actively engages in student onboarding and registration initiatives.
• Maintains detailed and accurate records of contact with students (Starfish, Banner, etc.).
• Performs other related duties as assigned.
• Work location and/or weekly schedule may be somewhat flexible, depending on the needs of the team and assigned student population(s); occasional evening and weekend activities and ability to travel as needed to other campuses/course delivery sites are required.

Qualifications

Required Qualifications:

• Bachelor’s degree plus experience in higher education student services, advising, or related customer service field
• Experience working with adult and/or online students
• Facility with Banner or other student information systems (e.g., Colleague)
• Strong project management and organizational abilities
• Excellent verbal and written communication skills
• Exceptional interpersonal skills
• Ability to quickly grasp programmatic issues and offer creative, practical solutions
• Flexibility and ability to attend to several projects at once in a fast-paced, collaborative yet self-directed environment

Preferred Qualifications:

• Master’s degree
• Academic advising and/or college-level teaching experience in an online setting; registrar or admissions experience is a plus
• Facility with data management and reporting
• Proficiency in Microsoft Office, Canvas, Google apps

Notes:

• Rowan University is an Equal Opportunity Employer and values diverse people and abilities. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position
• Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position
• Only completed online applications submitted on or before the posted deadline will be considered

About Rowan University

A top 100 national public research institution, Rowan University offers bachelor’s through doctoral and professional programs in person and online to 23,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. Home to Henry M. Rowan College of Engineering; Ric Edelman College of Communication & Creative Arts; William G. Rohrer College of Business; Virtua Health College of Medicine & Health Sciences; Cooper Medical School of Rowan University and the School of Osteopathic Medicine, it also comprises the colleges of Education, Humanities & Social Sciences, Performing Arts, and Science & Mathematics; Virtua Health School of Nursing & Health Professions; the schools of Earth & Environment; Innovation & Entrepreneurship; Translational Biomedical Engineering & Sciences; Veterinary Medicine; the Graduate School of Biomedical Sciences; and a multidisciplinary honors college. Rowan focuses on practical research at the intersection of engineering, medicine, science and business while ensuring excellence in undergraduate education. The University has earned national recognition for innovation; commitment to high-quality, af...fordable education; and developing public-private partnerships. A Carnegie-classified (R2/high research activity) institution, Rowan has been recognized as the fourth fastest-growing public research university for three consecutive years as reported by The Chronicle of Higher Education.

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